Return Policy
NEW SELF-SERVICE RETURNS PORTAL
We understand that sometimes things don't go as planned. Whether it's a size issue or a change of heart, we're here to help with a seamless return process.
HOW TO START A RETURN?
Visit our returns portal page here. Simply input your order number and email, and we'll guide you from there.
CANCELLATION/ORDER MODIFICATION
Unfortunately once an order or part of an order has been shipped, we will no longer be able to cancel it.
NEED MORE ASSISTANCE?
Our Customer Service Team is always ready to assist. Whether you prefer to chat, email, or call, we're here to ensure your questions are answered. Please contact us at customerservice@sanabulsports.com
SANABUL PRODUCTS CAN BE RETURNED WITHIN 30 DAYS OF THE PURCHASE
Customers will receive either store credit or refund back to their original payment method (minus shipping costs).
If we made a mistake in sending a product that was the wrong size or color, we will refund the entire purchase cost, including shipping and handling.
Products can only be returned if they meet the following criteria:
Product must be unworn, unused and unwashed.
Item must be in the original tags and packaging.
Item must be clean and without damage.
If an item does not meet the above criteria, we will charge a 20% restocking fee.
In the interest of health and safety, undergarments, mouth guards, compression pants/shorts, and protective cups cannot be returned, even if they are new.
All returns or exchanges will be at the discretion of Sanabul.
If you purchased your product from a third party retailer, please contact them for any returns or issues.
LIMITED EDITION ITEMS ARE NOT ELEGIBLE FOR RETURNS
Size exchanges may be available for some Limited Edition styles at the buyer's cost, subject to availability.
Most promotions, offers and coupons are restricted for use with Limited Edition items.
Any Limited Edition items shipped outside of the United States are not eligible for returns or exchanges under any circumstances.
RIGHT TO REFUSE ORDER
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.
These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
MANUFACTURING DEFECTS
Sanabul products have a 30-day guarantee for manufacturing defects. If your product is outside the 30-day window, please send us an email at customerservice@sanabulsports.com and we will review your case. Please include photographs or videos of the possible defect.
Generally, we request the return of defective merchandise for inspection.
If you have any questions or would like to inquire about a return please email us at customerservice@sanabulsports.com
